In the heart of London’s bustling metropolis, finding the right staffing solutions for your home can prove quite the challenge, and whilst it’s true that in the British capital there are plenty of candidates seeking employment, ultra-high-net-worth-individuals (UHNWIs) know all too well that tracking down those with the level of skill, professionalism and discretion required is a trickier task than you might think.
Every family and abode is different, with its own unique set of needs, but most staffing agencies continue to take a one-size-fits-all approach that simply doesn’t work for high-net-worth customers, who typically have discerning tastes and very specific requirements. It’s not just about the most qualified candidates, but also those who will fit in seamlessly with clients and their day-to-day lives – which of course, will vary from case to case.
Sadly, the need for personalisation in the services they provide is something that most household recruitment agencies out there have failed to suitably address, not only does this often leave UHNWIs dissatisfied with the service provided, but also disillusioned with the entire scenario.
But if you’re one of them, then in this same realm of domestic staff recruitment, Tailored Staff might just be the solution you’ve been looking for, standing out for its innovative approach to finding and introducing clients to their perfect matches.
Delivering personalised solutions that are tailored to each individual customer, the boutique agency makes it its mission to cater to the unique needs of its discerning clientele with precision and excellence.
“Our name says it all,” explains CEO and founder Kate Cerna. “We pride ourselves on our truly bespoke approach in matching highly suitable vacancies to professional individuals.”
Tailored Staff’s commitment to excellence permeates every aspect of its operations, from initial client consultations to final placements. “We hold ourselves to the highest standards, not just in terms of results but in the way we conduct ourselves and our business,” affirms Kate. “Every interaction is characterised by professionalism, integrity, and a relentless pursuit of excellence, ensuring that every client and candidate receives nothing less than the best.”
The agency’s main focus remains on roles integral to the smooth functioning of family residences and personal service. As such, it offers a comprehensive range of services and is a dab hand at expertly filling all kinds of essential roles, ranging from house manager and butlers through to housekeepers, private chefs, nannies, and personal assistants.
“Our focus is on permanent placements, but our limits stretch further to truly tailored roles, mix and match of duties, and all-round solutions,” says Kate.
This flexible approach allows Tailored Staff to adapt to the evolving needs of its clients, ensuring that every placement is meticulously curated to meet their specific requirements.
The desire to bring Tailored Staff to life stemmed from Kate’s own personal experience with the household recruitment market, which she felt was seriously lacking when it came to catering to the needs of the UHNWI. Having worked in the sphere for over a decade now, first as an executive assistant to two of them, she was inspired to set up an exclusive boutique private staff recruitment agency in response to the number of unsatisfactory experiences she herself has had within the industry whilst acting as a right hander for UHNWIs and seeking staffing solutions for them.
“Our foundation rests on the belief that every interaction, every placement, can be a catalyst for positive change,” she says. “We’re committed to challenging the status quo, constantly seeking ways to elevate the recruitment experience and drive tangible, lasting impact.”
At the core of Tailored Staff’s ethos is its refusal to bend to the theory that a universal approach could ever work – something that is unfortunately still prevalent in the industry today.
“We operate on the principle that recruitment should be as unique as the individuals and families it serves,” Kate emphasises. “We reject the notion of a one-size-fits-all approach, instead opting for a personalised strategy that prioritises compatibility and mutual benefit.”
To that end, Tailored Staff adheres to a painstaking process when it comes to securing the right candidates and matching them with its esteemed clientele. “Our approach is meticulous, our methods refined, as we strive to match highly suitable vacancies with professional individuals who not only meet the requirements but exceed expectations,” Kate explains.
In an industry where communication and transparency are paramount, a commitment to honest feedback and constructive solutions is something that has further set Tailored Staff apart from the competition. “We always communicate with our clients and provide constructive solutions and honest feedback, all depending on the client’s preferences,” says Kate.
To date, Tailored Staff’s success has lain not only in its ability to deliver exceptional results but also in its dedication to fostering meaningful connections between clients and candidates. “We see the recruitment process as a ‘two-way traffic’,” says Kate. “Close attention and a personal approach need to be paid on both sides of the equation.”
As London’s premier private staff agency, the company continues to set the standard for excellence in domestic staff recruitment with an unwavering commitment to personalised service, attention to detail, and dedication to client satisfaction, and is slowly but surely changing the way people view household staffing. Not only that, but it’s also redefining the entire industry, bringing forth a revolutionary approach that is seeing ultra high-net-worth individuals finally satisfied with the solutions available to them. With impeccably high standards, their desire for the very best in the business is now being met, and for some, it’s been nothing short of life-changing.
For those seeking a truly tailored solution to their domestic staffing needs, Tailored Staff has cemented its reputation as the ultimate agency of choice, and with a reputation for excellence and a track record of success, it’s poised and ready to continue its trajectory as a leader in the field of domestic staff recruitment, always with integrity and professionalism at the centre of its operations.
For its ultra- high-net-worth clients and skilled candidates alike, Tailored Staff is more than just an agency; it’s a trusted partner in navigating the intricacies of household staffing with confidence and peace of mind, and most importantly of all, its approach is one where everyone wins.
